At Outboard Motor Shop, we are committed to your satisfaction. If you are not entirely happy with your purchase, we’re here to help. Please read our return and refund policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

You may return most new, unused items within 30 days of delivery for a refund or exchange, subject to the following conditions:

• Items must be unused, uninstalled, and in original packaging
• Items must include all original parts, accessories, and documentation
• Return request must include proof of purchase (order number or receipt)

Non-returnable items include:

• Special/custom orders
• Electrical components
• Clearance or final sale items
• Used or installed parts

2. How to Initiate a Return

To start a return, please contact us at:

📧 info@buyoutboardsmotor.shop
📞 +1 (800) 555-OUTB

Provide the following:

• Your order number
• Reason for return
• Photos if the item is damaged or defective

Once your return is approved, we’ll provide return instructions and a shipping address. Please do not send your item back without prior authorization.

3. Return Shipping Costs

• If the return is due to our error (wrong or defective item), we will cover return shipping costs.
• If the return is due to customer preference or mistake, return shipping is the customer’s responsibility.

We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 7–10 business days
• Original shipping charges are non-refundable, except when the return is due to our error

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us and we’ll assist with the replacement process.

6. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

• Contact us within 7 days of delivery
• Provide photos of the damage or incorrect item
• We will arrange for a replacement or refund as needed

7. International Orders

International customers are responsible for all return shipping costs, duties, and customs fees. Please ensure all items comply with import regulations before placing an order.

8. Contact Us

If you have any questions about your return or refund, we’re happy to help:

📧 info@buyoutboardsmotor.shop
📞 +1 (850) 290-2176
5332 Evonne Ave
Rohnert Park, California(CA), 94928